FAQs

Q: Can I request a return for my items?

 A: Absolutely! We offer a hassle-free return policy. If you are not completely satisfied with your items or if you have received faulty goods, please contact our customer support team. They will guide you through the return process and provide the necessary assistance. This is applicable to all entire catalog except the Halloween Store. Please see Return Policy below.

Return Policy for Halloween Items: All Halloween items are non-returnable and non-refundable after October 31, 2023. Please make sure to review your purchase carefully, as we will not accept returns or provide refunds for Halloween items after this date. Thank you for your understanding.

Q: Is my personal information secure on your website?

 A: Yes, we take the security and privacy of your personal information seriously. We have implemented robust security measures to protect your data. Rest assured that your information is encrypted and stored securely.

Q: How can I place an order on your website? 

A: Ordering from our website is a breeze! Simply follow these steps:

  1. Browse our wide range of products and select the ones you desire.
  2. Click on the "Add to Cart" button or use the "Buy Now" option.
  3. Provide the necessary shipping and billing information.
  4. Review your order details and proceed to checkout.
  5. Once your order is confirmed, we will process it and ship it to you promptly.

Q: Do you ship internationally?

 A: Absolutely! We offer worldwide shipping services. Wherever you are, we will deliver our products to your doorstep.

Q: Do I need to create an account to place an order? 

A: No, creating an account is not mandatory. You can place an order as a guest. However, we highly recommend creating an account for a more streamlined shopping experience. With an account, you can track your orders, view order history, and enjoy personalised offers and recommendations.

Q: How can I track the status of my order?

 A: Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this tracking number to monitor the progress of your shipment and track its status on our website or through the shipping carrier's online tracking system.

Q: Can I make changes to my order? 

A: We understand that circumstances may change. If you need to make any modifications or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that once your order has been processed, it may not be possible to make changes.

Q: Is it possible to exchange my order? 

A: Unfortunately, at this time, we do not offer an exchange service. However, we are more than happy to assist you with returns and refunds.